Retail Network
NEED OF THE CLIENT
Large retail chains are in constant pursuit of standardization in services and suppliers. The main challenge is to have partners that deliver the same quality across all locations, especially in emergency services where prompt response is crucial to meet the need.
SOLUTION TECNOGERA
For this national network, Tecnogera proposed a solution capable of serving stores across Brazil by utilizing its network of distribution centers located in strategic areas. The satisfactory SLA for this operation was up to 4 hours, but we exceeded expectations by achieving an average response time of 2 hours from call request to service at the requested location. In total, there are 1,200 network points distributed across 16 states.
Business results
We provided equipment tailored to each store’s needs and qualified professionals at all service points, ensuring agility and quality in emergency supply.
With Tecnogera’s infrastructure, large retail chains can rely on ready-to-serve solutions starting from 15 kVA, operating within a maximum of 4 hours after the request.